"Gatvol" for Vodacom

Have been struggling for more than a month now to sort out a huge charge on my account that was done without my consent. All you get is, "The matter has been escalated, or will be, or is going to be" or "You'll be contacted by this person and that person". Out of more than 15 conversations, about 3 individuals called me back, all three trying to refer this to a superior with absolute 0% success rate. The problem has also been escalated so many times higher up, that I'm surprised it's not on the CEO's lap. I've been patient, I've been calm and have been cooperating as much as I can, but enough is enough. This is pathetic! I'm "GATVOL"!

What bothers me the most is the fact that the person put in charge of leading this investigation closed it a couple of days afterwards, with no resolution or outcome. She was supposed to contact me with questions. Nothing.

I'm done. My patience is done.