1 reviews | Active since Nov 2016

01 Nov 2016, 11:29

Gatvol for ****TY SERVICE

<p>Why on earth must I visit a vidacom store 8 times to get my daughter's phone sorted out !!!!! ???? And every time I am told that Headoffice is working on the problem. From the beginning it was not working. Contract was cancelled in error, caller id not working, mobile data and internet not working. Sim cards replaced not once but 3 times. Whatsap not working. Balances can not be checked. I lost R110 airtime due to Totally *********** service from Vodacom Headoffice when they just cancelled the contract. The staff at the branch was ok. It is Headoffice that is TOTALLY *********** AND STUPID. I Demand an answer or explanation from a HEADOFGICE manager an A NEW PHONE !!!!!!!!. </p>

0
Replies (1)
Vodacom
Vodacom's reply01 Nov 2016, 11:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team