ST
Sabelo T
1 reviews | Active since Sept 2012
14 Feb 2025, 09:47
Gatvol about Vodacom fibre
Every day I experience black outs with my vodacom fibre. I have to call you guys everyday and you just reboot it on your side and that's it!!! Last time a technician came, he just sprayed some spray and was in and out in less than 2 minutes. Your service consultant called me and unfortunately I couldn't take that call as I was on another call, immediately after that missed call, I get an sms that my ticket has been closed!!!! closed how when you couldn't confirm with me???? That is pathetic!!! We work from home and the internet just goes off while in a meeting, while busy with an important task... that is absurd. just cancel my contract and I'll take my money where I can get better service!!!!!!
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Replies (2)
Vodacom's replyOfficial
14 Feb 2025, 10:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Feb 2025, 10:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
ST
Sabelo T's updateReviewer Update
04 Mar 2025, 17:16I just received a phone call from the escalations department, that I will need to pay R1500 .00 for activating my replacement router!!!! Please make that to make sense because my previous router was not damaged, you guys simply upgraded your router boxes and suddenly I have to pay R1500.00 to get a new router, one that I did not ask for. 2 years down the line, the same new router will be updated and I'll have to pay R3000.00 to get an upgraded version, and so forth. When Apple release an iPhone 16, they don't discontinue my iPhone 7S so they can make sales, my iPhone 7S will work until I damage it, or personally feel to upgrade it.
Please come take your new router that your technician left at my house, still have the box that it came in , and while you are at it, cancel my contract with Vodacom. There's plenty of internet service providers out there, with Rain high on my list as most of my neighbors in our estate recommend. I will also be cancelling my phone contract, which is also with you guys Vodacom, I'm pretty sure my money and business will be appreciated else where. It has been a good 15years plus with Vodacom, but all good things come to an end!!!
Please come take your new router that your technician left at my house, still have the box that it came in , and while you are at it, cancel my contract with Vodacom. There's plenty of internet service providers out there, with Rain high on my list as most of my neighbors in our estate recommend. I will also be cancelling my phone contract, which is also with you guys Vodacom, I'm pretty sure my money and business will be appreciated else where. It has been a good 15years plus with Vodacom, but all good things come to an end!!!
ST
Sabelo T's update04 Mar 2025, 17:16
Reviewer Update
I just received a phone call from the escalations department, that I will need to pay R1500 .00 for activating my replacement router!!!! Please make that to make sense because my previous router was not damaged, you guys simply upgraded your router boxes and suddenly I have to pay R1500.00 to get a new router, one that I did not ask for. 2 years down the line, the same new router will be updated and I'll have to pay R3000.00 to get an upgraded version, and so forth. When Apple release an iPhone 16, they don't discontinue my iPhone 7S so they can make sales, my iPhone 7S will work until I damage it, or personally feel to upgrade it.
Please come take your new router that your technician left at my house, still have the box that it came in , and while you are at it, cancel my contract with Vodacom. There's plenty of internet service providers out there, with Rain high on my list as most of my neighbors in our estate recommend. I will also be cancelling my phone contract, which is also with you guys Vodacom, I'm pretty sure my money and business will be appreciated else where. It has been a good 15years plus with Vodacom, but all good things come to an end!!!
Please come take your new router that your technician left at my house, still have the box that it came in , and while you are at it, cancel my contract with Vodacom. There's plenty of internet service providers out there, with Rain high on my list as most of my neighbors in our estate recommend. I will also be cancelling my phone contract, which is also with you guys Vodacom, I'm pretty sure my money and business will be appreciated else where. It has been a good 15years plus with Vodacom, but all good things come to an end!!!