MO
Michelle O

1 reviews | Active since Jan 2023

28 Jan 2023, 11:39

Gatvol

What's the point in writing reviews on Hellopeter is the company doesn't even phone you back or fix their mistakes.

My account has been suspended from the 16th of Jan '23 because when i did a debit order date change in September '22 i asked the question will there be an additional premium or a pro-rata amount if i do the debit order date change and i was told No! And when i did a debit order date change in dec '22 i asked the same question and i was told No! So Vodacom says I'm behind and that's, that. So what's the point.

They don't keep to anything they say. I was once again told of Thursday night by Mou that he will call me back and never did. My one account has not been canceled as of yet and i have to ohone every time to find out what is happen when are they going to fix my account.

I am so gatvol. Even posting every on hellopeter doesn't help cause Vodacom doesn't care about the bad review. Dis asof hulle net hulle gat afvee aan n mens wat moun die hele tyd.

0
Replies (1)
Vodacom
Vodacom's reply29 Jan 2023, 10:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team