Gatvol

Very frustrated. Phoned to cancel one of my contract numbers in dec, no cancellation happened on 31st dec. So, on the 4th of Jan I contacted them AGAIN and the contract were cancelled with immediate effect (all contract amounts reversed). Now I have been struggling since Sunday to get a credit / debit order amount adjusted as I am not willing to pay a full contract for contracts usage I had from the 1st to the 4th of the month. Today I receive an SMS to say my service request *** has been closed. So, I got on the phone a contacted 082135 was told to speak to *** then to *** then again to 082135 then were told to speak to ***. I don’t know what to do anymore as I am gatvol now.