LM
Lesiba M

1 reviews | Active since Feb 2017

08 Mar 2017, 16:19

Gatvol

<p>i made arrangenet with VVM atttorneys send by vodacom to collect i made arramgements and was deducted 2 instalments already , 08/03/2017 i get a call from other Firm</p> <p>i call vodacom to find out what the Grap is happening i was tranfered from cape to cairo with unaducated staff finaly i was told that that other firm is the one to collect my Monies upon me asking how the hell did vvm get my contacts i was told to hold for Supervisor quess what i was handed to a rating machine that itself doesnt want you to press 0 (zero) for poor service</p> <p>this is one hell of poor service i dont think will ever use the numbers again a disgrace</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply09 Mar 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Mar 2017, 12:44
Official

The reported instance has been reviewed please provide the requested detail for further assessment.

Warmest Regards

Elroy

Best regards,