PL
Palesa L

1 reviews | Active since Sept 2013

09 Feb 2017, 09:12

Gatvol

<p>2 weeks ago I upgraded my phone contract and switched packages as well. For some reason my call identity was disconnected to date. I have been phoning Vodacom ever since and my last call on Friday 3rd Feb 2017 ,I spoke to a supervisor named Aphiwe who assured me that all will be sorted on that day. I appalled by the level of service I am receiving from Vodacom. This is such an inconvinience as I am not able to screen my calls according to their priority nor can I return calls if missed.</p>

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2017, 11:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,