Gatvol!!!!

Got my phone on 26 Aug 2015. on 2 Jan 2016 I had to book it in for repairs. Got my Phone back on 18 Jan 2016. On the 20th I haf to book it in for the same problem. Sinve then I have not recieved my phone back. Even sent my box with the charger and all in. According to Shannon (manager) I have been approved for a payment from Vodacom s side more than a month ago but I have not got any response from Barry the manager. Hes phone is permanently off and on voicemail. I am gatvol for waiting . The amount that I have been approved for is peanuts esspecialy after I have had to go in to the shop easily 20 times and I also have still payed my contract for this phone even tho I did not have the Phone in my possession for almost 3 monyhs now. This is realy ridiculous. If I dont get a response before the 23rd they will leave me no choice but to get legal advice. I have been very calm throughout this whole mess and Shannon the manager has thanked me so many times for this as she also struggles to get hold of Barry.