Gateway Vodacom-the most unreliant staff & manager

I have encountered an account dispute with Vodacom last year and to date, I am still struggling with this query. A consultant namely Travis De Gouveia from the Gateway store has taken on my case and he made promises upon promises that this matter will be sorted out, only for me to realise they wanted me to just pay up my account. Due to their misconduct and ***** on my account, this has caused a negative effect on my credit profile with ITC. I approached them again on numerous occasions and sadly enough the store manager neither the branch manager wants to get involved or assist in any way. Vodacom is a ripp off, and so are the staff who makes empty promises just to keep a client. This matter is now being handed over to my attorney for further action.