DM
Deborah M
1 reviews | Active since Jan 2022
07 Jan 2022, 18:13
Gaslighting
I received an upgrade on the 2nd of Jan 2022 at the Vodacoms store . It is now 7th of Jan 5 days later . The agent that helped me tried calling but couldn't get a hold of me due to work .
She then Whatsapp me to notify me that the upgrade did not finalise on system and now I need to bring the phone back to store or pay R3000 cash . She later stated that it's due to my low credit score and it needs to be returned ,which didn't make sense as it's an upgrade . Also bear in mind I took a new contract on 25th December 2021 with no issues ,but no for a contract I'm having issues
I queried as to how the phone was given to me as everything was to be done in store and was later advise I took a phone from Vodacoms store that I won't be billed for .
I am utterly amazed at the level of service and disgusted that it would be insinuated that I stole the phone from Vodacoms as I'm not billed for it . How does that become my problem I have the signed contract of everything and its a fault on their side not mine .
What am I suppose to do now ...this will be my third phone with Vodacoms and with all the problems that come with , I will personally not recommend them to anyone .
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Jan 2022, 15:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jan 2022, 15:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DM
Deborah M's updateReviewer Update
13 Jan 2022, 16:59Hi ,please contact me after 5pm or on watsapp so a time can be discussed .Thank you
DM
Deborah M's update13 Jan 2022, 16:59
Reviewer Update
Hi ,please contact me after 5pm or on watsapp so a time can be discussed .Thank you
Vodacom's replyOfficial
17 Jan 2022, 15:00 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that your query was escalated to the Store Management Team and based on the feedback received, they have made contact and advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2022, 15:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that your query was escalated to the Store Management Team and based on the feedback received, they have made contact and advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,