Gangster consultant

I was forced to take another contract by one of the Vodacom cancellation consultants on May 9, 2024. I phoned Vodacom requesting to cancel my contract, and the consultant tried to convince me to take another contract, but I refused. He threatened me to pay money that I didn't even know about. He told me that my account was in areas; later on, he realized that he was wrong about my account being in areas, but he never apologized. The guy was so rude and didn't even want me to talk. He then promised to cancel my contract, but he never did. Instead of canceling my contract, he sent an email with the ticket number "EL_NDENC001" to his ****orkers, saying that I have requested for someone who speaks my language to call me back. That was an insult. He didn't even send a message to rate him. This was the worst service I have ever received at a Vodacome in my 10 years of being a good client. BIG UP TO THE LAST CONSULTANT WHO ASSISTED ME ON THE 10 MAY; he is the best.