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LG
Louise G

1 reviews | Active since Jan 2016

23 Mar 2018, 18:13

Games subscription keeps coming back

Last month Vodacom kindly cancelled all my games subscriptions and for this Iam very grateful.

However those subscriptions came back without me resubscribing?

Why is this happening. Please find out amd reverse those subscriptions.

I am almost at my wits end.

Louise

0
Replies (4)
Vodacom
Vodacom's reply24 Mar 2018, 10:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 Mar 2018, 10:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

LG
Louise G's update25 Mar 2018, 13:16
Reviewer Update
Hi vodacom Just to let you know i have just received this sms: Your R5 weekly subscription to Vodacom games! will be renewed soon. To manage your subscription click http://games.vodacom.co.za However if I send stop all to 31050 i get a reply: You are currently not subscribed to any WASP service. Should you have any further queries, please call Vodacom Customer Care on 135 What is going on.
Vodacom
Vodacom's reply28 Mar 2018, 14:20
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

Best regards,