GS
Guy S
1 reviews | Active since Mar 2009
07 Sept 2020, 15:30
Gamemine content charges that i have never subscribed to
Good day, For the first time ever i received a notifcation that i have an active subscription for Gamemine via Vodacom which i am being billed R5 a day for. When contacting the Vodacom helpline i am told i have been billed this amount since Sep 2019 however I have never signed up for this service. I have a contract with Vodacom and no-one else, how is it that i am able to be billed for something I have never activated? Pls can you resolve and refund me the necessary charges as well as provide proof that any subscription was entered into? Thank you
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Replies (2)
Vodacom's replyOfficial
07 Sept 2020, 15:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2020, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GS
Guy S's updateReviewer Update
28 Sept 2020, 21:33Good day team Vodacom post your last response I was expecting a credit to my invoice however I see that no credit has been issued to my latest invoice. Pls confirm the credit due as well as when you will refund me the amount? Thank you
GS
Guy S's update28 Sept 2020, 21:33
Reviewer Update
Good day team Vodacom post your last response I was expecting a credit to my invoice however I see that no credit has been issued to my latest invoice. Pls confirm the credit due as well as when you will refund me the amount? Thank you