JF
Jan F
1 reviews | Active since Sept 2015
16 Sept 2015, 17:47
Galaxy S5 Screen gone after three weeks
I had to return my Galaxy 3 for repairs 3 times within the guarantee period and a fourth time one month after the guarantee period. I considered the Sony as replacement but was eventually convinced by a technician at a Vodashop to buy a S5. After three weeks the screen was gone. The repair shop in Bloemfontein demands R160 as a backup fee and will then send it in for a period of 10 days during which they will borrow me a primitive phone that cannot even read e-mails. They refuse to replace the phone. How they are getting past the Consumer Protection Act, I don't know. My advice is never buy a Samsung again.
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Replies (1)Vodacom's replyOfficial
17 Sept 2015, 09:15Hello info@ca,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Vodacom's reply17 Sept 2015, 09:15
Official
Hello info@ca,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
