JF
Jan F

1 reviews | Active since Sept 2015

16 Sept 2015, 17:47

Galaxy S5 Screen gone after three weeks

I had to return my Galaxy 3 for repairs 3 times within the guarantee period and a fourth time one month after the guarantee period. I considered the Sony as replacement but was eventually convinced by a technician at a Vodashop to buy a S5. After three weeks the screen was gone. The repair shop in Bloemfontein demands R160 as a backup fee and will then send it in for a period of 10 days during which they will borrow me a primitive phone that cannot even read e-mails. They refuse to replace the phone. How they are getting past the Consumer Protection Act, I don't know. My advice is never buy a Samsung again.

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Replies (1)
Vodacom
Vodacom's reply17 Sept 2015, 09:15
Official
Hello info@ca,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team