Galaxy Note 9 Preorder disaster

Here is my very exciting story about Galaxy Note 9 Vodacom Preorder Campaign... I did online preorder of Galaxy Note 9 on 12th of August to make sure that I will have Welcome Pack. On 25th of August I received call from Vodacom. I agreed with everything including T/C. Assistant confirmed my ID number and Address of delivery, I was spelling each letter of my contact details including my address. On 27th I received another call to confirm delivery. All week I was waiting, but nothing was delivered. RAM couriers could not deliver parcel as they were having wrong address and wrong contact number. I was advised by Vodacom assistant to cancel order and redo contract again, I did it. I supposed to get delivery during following week 3rd -7th of September. Eventually RAM couriers arrived, but my ID book and utility bill in my hands was for nothing: delivered box was having my Passport number which expired 3 years ago. RAM couriers could not hand over parcel to me and left my place. Vodacom supp**** wrong details again. I called Vodacom Online Sales and Vodacom after sales to fix my details and book another order, but they said, that on their side all in order - they had ID book number in delivery details. I called to Vodacom accounts - they confirmed they have ID number only. I was trying to trace chain of delivery process to help sort this issue out. Eventually one of Vodacom assistants said to me - stop to do this, go to nearest Vodacom Shop and get Note 9. It was very disappointing and frustrating - I spend for last 3 week so much of my time on a calls with Vodacom personal and everything was for nothing. I went, on 14th of September, to one of Vodacom shops and receved my Galaxy note 9. I was promised that I will receive Welcome Pack soon. I did not receive Welcome Pack yet - today is 27th of September... As for me, Vodacom preorder campaign is **** - on 24th of August, when Phone was launched, I could walk in to Vodacom Vodaworld in Midrand and get Note 9 + Welcome Pack without any troubles... I cannot believe that it happened with me still...