SK
Saudha K

1 reviews | Active since Jul 2016

11 Aug 2021, 22:15

Galaxy Note 20 Ultra with Watch - Stock availability on product. Not one store was stock

I am totally livid with Vodacom from the time the new booklet has been launched I wanted to upgrade my phone to the Galaxy Note 20 Ultra 5G with the watch. I have called all your stored in Durban from last week and today called about 10 stores in Gauteng and no one, not one store has stock of the phone. Some stores say that the warehouse dont have stock and 2 stores in Durban say that the phone is discontinued. So my question to you is ' why advertise for a product if you cannot supply" I was offered the S21 ultra but the phone does not come with the watch and also there is a price difference. I have called the stores in KZN they tell you I will contact you but do not provide feedback. Today I also contacted the online store and they alao do not have stock. CAN I HAVE A RESPONSE ON THE ABOVE.

0
Replies (2)
Vodacom
Vodacom's reply12 Aug 2021, 07:34
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
SK
Saudha K's update12 Aug 2021, 17:14
Reviewer Update
i have logged this query yesterday the12.08.2021 and up until now I have not recieved a call or have my query resolved. What now from here to get this sorted. I have evwn provided my contact number