TM
Teboho M
1 reviews | Active since Aug 2020
15 Aug 2020, 12:25
Gaining independence
I honestly don't know what is going on with them lately, one recovers from Covid then boom your are Bill R5000, after you were told to pay R8000, let me not get started about there call center services, they hang up or even push to make arrangements I just can't wait for it too end shame.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Aug 2020, 20:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Aug 2020, 20:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
TM
Teboho M's updateReviewer Update
18 Aug 2020, 07:49Hehehehe it's Tuesday and still nothing I told you about their call center maybe I should just go to the Ombudsman
TM
Teboho M's update18 Aug 2020, 07:49
Reviewer Update
Hehehehe it's Tuesday and still nothing I told you about their call center maybe I should just go to the Ombudsman
Vodacom's replyOfficial
21 Aug 2020, 14:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that our records indicate that on the 14-08-2020 you spoke with our Subscriber Collections Department and you were provided with feedback regarding the status of your account. Furthermore you have made arrangements to settle the arrears amount thats due. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Aug 2020, 14:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that our records indicate that on the 14-08-2020 you spoke with our Subscriber Collections Department and you were provided with feedback regarding the status of your account. Furthermore you have made arrangements to settle the arrears amount thats due. Regards Consumer Website Team
Best regards,
TM
Teboho M's updateReviewer Update
21 Aug 2020, 14:40Did you listen to the recording and hear I was forced into making an arrangement, was the customer experience listened to after the call? It's okay I honestly can't wait for my contract to end in year 1 I would have paid R11000 for my contract continue with your service
TM
Teboho M's update21 Aug 2020, 14:40
Reviewer Update
Did you listen to the recording and hear I was forced into making an arrangement, was the customer experience listened to after the call? It's okay I honestly can't wait for my contract to end in year 1 I would have paid R11000 for my contract continue with your service