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MY NAME IS NOMSA DLAMINI I WRITE THIS LETTER VERY IRATE AT YOUR SERVICES I HAVE A 2 CONTRACTS PHONE WITH VODACOM P30 LITES,ONE PHONE WAS LOST EARLY AUGUST.CALLED IN TO REPORT WAS LOST AND IT WAS BLOCKED.

YESTERDAY I WENT TO VODOCAM TO DO SIM SWAP FOR THE HONE THAT WAS LOST .THE LOST PHONE WAS ACCUMULATING AIRTIME FROM THE 1SEP TO DATE.WHEN I CHECKED MY BALANCE IT WAS LESS THAN WHAT I WAS EXPECTING,I THEREFORE DECIDED TO CALL VODACOM CUSTOMER SERVICE TO FIND OUT WHY AIRTIME IS AVAILABLE ,THEY ADVISED I HAVE FORFEITED THE AIRTIME THAT WAS LOADED PREVIOSLY AS PER VODACOM TERMS AND CONDITIONS,WHICH I WAS NOT INFORMED ABOUT

KINDLY ASSIST URGENTLY AS I WAS MY AIRTIME WHICH I DID NOT RECEIVED TO BE REVERSED BACK TO MY PHONE ITS NOT MY PROBLEM THA WAS IS NOT TOLD I NEED TO USE THE AIRTIME WITHIN 60 DAYS

REGARDS NOMSA ***