TM
Tshepo M
1 reviews | Active since Sept 2020
08 Apr 2022, 21:32
Fyi
I paid for services as far be ack as 15 Feb and have not received benefits I was billed for.i call Vodacom every second day and told I cannot be put to the relevant person as I will be called back.no one calls me back or load the benefit or data I paid for.to make things worse am billed more than what we agreed to. Next week a 2nd debit without receiving any benefit
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Replies (3)
Vodacom's replyOfficial
09 Apr 2022, 10:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2022, 10:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TM
Tshepo M's updateReviewer Update
11 Apr 2022, 16:16Vodacom does not take it's customers serious. This issue is yet to be resolved let alone be called back as undertaken as far back as the 7th . Instead of resolving this issue they just simply send me a wrong invoice which is totally not we agreed on. How do you unilaterally change the terms of the agreement without engaging the other party. Am I really supposed to be paying for this .this is purely financial bullying
TM
Tshepo M's update11 Apr 2022, 16:16
Reviewer Update
Vodacom does not take it's customers serious. This issue is yet to be resolved let alone be called back as undertaken as far back as the 7th . Instead of resolving this issue they just simply send me a wrong invoice which is totally not we agreed on. How do you unilaterally change the terms of the agreement without engaging the other party. Am I really supposed to be paying for this .this is purely financial bullying
TM
Tshepo M's updateReviewer Update
19 Apr 2022, 20:48Today it's the 19th day and I still have not received any call from Vodacom that will assist resolve the problem. Why am I being told one thing over and over and when I request to speak to the relevant person am told he'snot accessible to me as a client buy they are happy to take my money.
My friends and colleagues warned me abt Vodacom 's poor after service and now am experiencing same poor aftesale device
My friends and colleagues warned me abt Vodacom 's poor after service and now am experiencing same poor aftesale device
TM
Tshepo M's update19 Apr 2022, 20:48
Reviewer Update
Today it's the 19th day and I still have not received any call from Vodacom that will assist resolve the problem. Why am I being told one thing over and over and when I request to speak to the relevant person am told he'snot accessible to me as a client buy they are happy to take my money.
My friends and colleagues warned me abt Vodacom 's poor after service and now am experiencing same poor aftesale device
My friends and colleagues warned me abt Vodacom 's poor after service and now am experiencing same poor aftesale device