Fxxckd up Service

<p>What a service does this branch has. Amazingly (Sorry for my French language) fxxckd up. On the 12 of December I went to that to apply for a new cellphone contract! The lady assisting wasn't to nice but I thought maybe it is because I came in late and they are tired. So I am a Sales Person myself, sometimes these things happen! After assisting me she then asked me what phone do I want, I told her I would like to have a Sony Xperia X. So they had no stock, she asked a colleague to place an order for that specific phone. The colleague agreed. A week later I called the store, trying to find out if the phone ordered had arrived because the lady said she will call me as soon as they have the device. I was told that the phone hasn't arrived. 2nd week again I called, I got the very same answer, so I tried to get to speak to the lady as I described her to the gentleman who picked up the phone, he came back n said the phone has not arrived yet. 03-012017, 22 days later I decided that let me call and try to get assistance from the branch Manager, 1st time I call they say she is busy with a customer. I rep**** saying, "it's okay I'll call again.".....I called again and I was told to hold, 26 min & 11 sec later my phone was cut off. So I don't know if thats how they treat customers or what? And if that the case, the manager doesn't know his/her duties in that position. As employees, how do you leave a phone unattended for almost 30 minutes. Unbelievable service I must say</p>