Future Uprgared Quote

<p>On 13.12.2016 I tried upgrading over the phone. The phone cut out before I could decide between 2 phones. I received a message saying a quote was generated. The next morning I received a message from RAM saying they have a parcel for me.</p> <p> </p> <p>Not being at home, they didn't want to give the device to my husband. I phoned upgrades to find out which device they are delivering and was told the normal iPhone. I told them it's the wrong device and was told to tell RAM to return the device. On 15.12.2016 I told RAM over the phone to return the device to Vodacom to enable me to upgrade to the correct device.</p> <p> </p> <p>On 19.12.2016 I logged a request to have the upgrade reversal done. On 21.12.2016 the reversal was done with return number K ********** .</p> <p> </p> <p>On 26.12.2016 another service request was logged to have the futuree open quote cancelled to enable me to upgrade.</p> <p> </p> <p>Between 19.12.2016 and 26.12.2016 an ISD was logged as well.</p> <p> </p> <p>I'm told that all their managers are on leave - how pathetic! I refuse to speak to a team leader as they all promise to phone back before the end of the day and the never get back to me.</p> <p> </p> <p>I'm receiving messages that the service requests are closed, but nobody is cancelling the quotes to enable me to upgarde.</p> <p> </p> <p>I have now gone to social media twice who is just as pathetic. With 2 reference numbers received from them, they haven't done anything about this matter either.</p> <p> </p> <p>The best part of it all... I am being told that I need to start paying for the upgrade that I don't even have the device for when I requested to have all my contracts cancelled with Vodacom. Not to mention that they can't cancel my contracts because of the future open quote.</p> <p> </p> <p>Vodacom, I'm sick an fed up of fighting with you guys. Just get off your ass and close the future upgrade quote to enable me to upgrade my line or cancel all my contracts...!</p>