Hellopeter
Share Your Experience
FV
Floores V

1 reviews | Active since Jul 2018

05 Dec 2023, 10:53

Future open orders keeps reflecting on my name

Worse service ever in the world... been 7 days and they cant remove a future open order from my name, even though the problem is on there side. Managers keep telling they will call you but they never do. Big promises but they cant deliver. I have been phoning everyday between 5-20 calls and still have the same problem. Seems the one hand does not know what the other hand is doing as they keep shifting the blame around between departments.

0
Replies (5)
Vodacom
Vodacom's reply05 Dec 2023, 11:52
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

FV
Floores V's update05 Dec 2023, 11:58
Reviewer Update
Vodacom still waiting you promised to phone me and you never did. Its been a day still no call and this is the Managers that said they will.....
Vodacom
Vodacom's reply05 Dec 2023, 13:52
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

FV
Floores V's update05 Dec 2023, 14:28
Reviewer Update
Vodacom you said you will phone at 14:00 and give feedback.... still waiting problem still not resolved after 7 days. How hard can it be....?
FV
Floores V's update05 Dec 2023, 17:16
Reviewer Update
Vodacom after 7 days you managed to remove it from my name. Thank you. Only other issue now is that when they loaded the new one, the one as advertised on the webpage could not be loaded so I have to pay extra now because the deal has expired, because Vodacom took 7 days. To resolve the issue. So if your department can issue a subscription reduction, as I know they can, then we will call it a day and move on, and both parties will be happy. So please give me a call.