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Emmerencia D
1 reviews | Active since Nov 2017
24 May 2018, 09:50
Fustrating
This is fustrating now, last week I complained about the issue with my bill. I was told to do an EFT and this morning, I'm getting a call saying when will I settle my bill. My contract with vodacom ended long time ago but they still charge me. Its confusing because one consultant will tell you something and the other will tell you a difference story. Now it saying my account is in arrears but it was paid last week Thursday.
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Vodacom's replyOfficial
24 May 2018, 10:36Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 May 2018, 10:36
Official
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,