JS
John S

1 reviews | Active since Jan 2020

28 Feb 2025, 12:15

"Further Together" does not mean a thing

VODACOM NO SERVICE AT ALL – PHYSICALLY AND LITERALY!!!

Vodacom, we are looking for you! Where are you? We cannot even phone you!!

I am a resident of Leeupoort Holiday Resort. Due to heavy rains and flooding, we have been without a Vodacom signal the last TEN days! It is impossible that you do not know this, as our area has been declared a Disaster area with emergency services assisting us. All our roads and bridges have been washed away. We have no electricity and have been completely cut off from the world. We are sitting stranded, having to access a flooding river by foot, holding onto ropes, under supervision of the emergentcy services to receive medical care, fresh water and food. Your tower has been off? Vodacom, are you aware of this?????? This is a joke! We cannot phone and make contact with the world outside thanks to you! Have you heard of generators, so that your Vodacom batteries can load and assist us?

We are charged for a SERVICE which is NOT EXISTING and is SO MUCH needed????

Your slogan “Further together” does not mean a thing.

Having a signal and a service, is a lifeline for us. Thank you for caring!

0
Replies (2)
Vodacom
Vodacom's reply28 Feb 2025, 13:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply03 Mar 2025, 09:46
Official
Good day,

Thank you for taking our call. We ar glad to hear that your issue has been sorted.

Thank you for your patience.

Regards,  Vodacom Consumer Website Team

Best regards,