SR
Sean R
1 reviews | Active since Jul 2014
12 Dec 2019, 08:58
Further Incompetence.
Further incompetence,
The only time I seem to get some-body contact me is when I make a fuss on social media. So here goes.
After waiting patiently with no service I have now been struggling to have Vodacom get Vumatel to release my line so that I can engage with another service provider. A lot of my work is from a home office. So far I have not had proper internet connectivity since the middle of November due to an error at Vodacom. Today I managed to find a helpful individual who confirmed with Vumatel that the line has not been released and that I need to go through the process again (logged another service request (SR**********66)) I imagine I will have to wait the obligatory 2 - 7 days for any action to be taken again.
Some useless individual has not done their job. The contract was cancelled on 3rd December and what makes matters worse is that in one of the first service requests (SR**********25) it clearly says that the line has been released. This is simply not true!
How much longer do I have to put up with this total lack of support? I am tired and frustrated with my dealings with Vodacom. I will make it my mission to let everybody know to avoid doing business with you.
Regards
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 Dec 2019, 09:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Dec 2019, 09:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SR
Sean R's updateReviewer Update
13 Dec 2019, 09:07Still no response! Typical, Your customer service is absolutly non-existant. Each person at the service desk has told me the exact same thing. They will escalate the problem. complete waste of time. I wish I had made you wait for payment as long as you have made me wait for service!
SR
Sean R's update13 Dec 2019, 09:07
Reviewer Update
Still no response! Typical, Your customer service is absolutly non-existant. Each person at the service desk has told me the exact same thing. They will escalate the problem. complete waste of time. I wish I had made you wait for payment as long as you have made me wait for service!
Vodacom's replyOfficial
03 Jan 2020, 11:32Dear Sean,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records reflect that your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records reflect that your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jan 2020, 11:32
Official
Dear Sean,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records reflect that your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records reflect that your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
SR
Sean R's updateReviewer Update
03 Jan 2020, 11:50Pathetic .... in your "Private" reply you state "Our records reflect that your query has been resolved." however this is simply not true. Vumatel has not been able to release my line to another service provider and now have to get their developers in to investigate further. This issue has not been resolved and I still do not have fibre to my home office. Vumatel suggested that it was because Vodacom did not release the line correctly. This makes sense based on the terribly *********** service I have received from Vodacom. If you had observed your own policies in the first place this issue would not have ever existed and I might still be your customer. However, as it stands, I am actively advoicating to all I meet not to do business with you. Resolved ... what a laugh!
SR
Sean R's update03 Jan 2020, 11:50
Reviewer Update
Pathetic .... in your "Private" reply you state "Our records reflect that your query has been resolved." however this is simply not true. Vumatel has not been able to release my line to another service provider and now have to get their developers in to investigate further. This issue has not been resolved and I still do not have fibre to my home office. Vumatel suggested that it was because Vodacom did not release the line correctly. This makes sense based on the terribly *********** service I have received from Vodacom. If you had observed your own policies in the first place this issue would not have ever existed and I might still be your customer. However, as it stands, I am actively advoicating to all I meet not to do business with you. Resolved ... what a laugh!