MW
Melani W

1 reviews | Active since Jul 2009

29 Sept 2016, 13:54

FURIOUS - wrong contract and high account

<p>I took out 2 new contracts on the 23 Sept with a 10GB free data on the contract. The sim cards were then activated on 23 Sept however the one contract didnt get the 10GB data and applications were loaded knowing that there is 10GB free data and only now to realize that this was not activate and an account of R2000+ in 5 days is owing. I refuse to pay this as part of the contract was to activate 10GB so Vodacom must debit this data usage from the 10GB data that STILL isnt activated on this number first!</p>

0
Replies (1)
Vodacom
Vodacom's reply29 Sept 2016, 13:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team