HV
Hulda V

1 reviews | Active since Feb 2018

20 Apr 2018, 09:03

FURIOUS WITH VODACOM

FURIOUS WITH VODACOM! Why is it suddenly not possible to buy once-off air time on a top up package from your App? You are making it extremely difficult for your customers!!! Please resolve the issue because I am furious with your system at the moment.

0
Replies (3)
Vodacom
Vodacom's reply20 Apr 2018, 10:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Apr 2018, 14:26
Official

Dear Mrs Deviliers

Kindly note that the query has been attended to and feedback has been provided.

Kind Regards

Craig Julius
Vodacom Consumer Website Team

Best regards,

HV
Hulda V's update20 Apr 2018, 14:36
Reviewer Update
Unfortunately, nothing has been resolved. I am still furious with Vodacom.