MB
Maryke B

1 reviews | Active since May 2015

29 Mar 2024, 19:33

Furious with Vodacom!!

This is now the second Vodacom deduction in two months for an account I don't even have with them, but now the deduction has doubled and I am furious!

The ***** query has been logged for almost a month now, and no feedback on what's happening, only an sms that the query has been logged. I knew that the second deduction was bound to happen and now it did. I am on vacation for the long weekend with my family and not in a town that has a bank to go and sit on a long que and waste my time for them to reverse a bank decuction made for the second time where I don't even have an account with them. Now I don't even have enough money to get through the long weekend. Thank you very much. First amount was R2250 (Feb) and now again R4600 (March) ! 😡😠🤬😤

I received a SMS for the investigation and the deduction was made (second time) on the same day. So ironic.

This is utter ridiculous.

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Replies (1)
Vodacom
Vodacom's reply29 Mar 2024, 19:51
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team