LC
Levonna C

1 reviews | Active since Jun 2018

07 Feb 2020, 14:13

Furious Vodacom Customer

Took out a new contract at game but subscriber is Vodacom. No one explain to me that I need to pay activation fee in 24 hours and connection fee. When account was debited insufficient funds message was sent. No one told me about the deduction nor explained cause if I knew that is the case I would've transferred the money into my account. I'm very disappointed and deeply upset as a first time customer and first bad experience with Vodacom. I refuse to pay debit order penalties and activation fees cost of almost R400 connection fee R204 and a cash R105. This is a total top off.

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Replies (2)
Vodacom
Vodacom's reply07 Feb 2020, 14:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply13 Feb 2020, 10:47
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly be advised that we were not able to make contact with you however responded via email.  Regards  Consumer Website Team 

Best regards,