1 reviews | Active since Sept 2016

28 Aug 2017, 11:51

FURIOUS & DISAPPOINTED CLIENT

I keep on getting charged for Content Services on both my Personal Cellphone Number as well as on my Data Sim Only (How can Data Services be charged to a number that does not even get used in a Cellphone - I only use this Data Simcard in a Modem/Router). I am so sick & tired as this keeps on happening and I get billed for something that I didn't subscribe to. I don't earn a big salary and cannot afford R10.00 being added to my bill every day. Thus I am definitely going to cancel my current Contract (Data Sim Card) and also my prepaid Sim (Personal Use)and moving to a different Network Provider. I also would like to mention that I have been a subscriber to Vodacom for many years and feels very disapointed at this point. I also receive up to 10/20 Spam Calls claiming trying to sell me Contracts, I cannot keep up with this nonsense seriously.

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Replies (2)
Vodacom
Vodacom's reply28 Aug 2017, 12:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

's update07 Sept 2017, 12:22
Reviewer Update
Good day, I am utterly disappointed in the service that I am receiving from Vodacom regarding my complaint specifically from Dane Larson who sent my complaint through to the technical team. I have received 2 emails from Dane and yet he or nobody else is getting back to me although I sent him a few emails. Take Note that I have submitted my complaint on the 28/08/2017 and now it is already 11 days later. This is unacceptable. And yet the R10.00's are accumulating daily. I need this to get sorted today still.