FURIOUS CUSTOMER OF VODACOM

I have always had a problem with Vodacom, Not only because of the poor customer service at ALL BRANCHES that I have visited, but because you can never seem to get answers to any form of query.

I have Vodacom Insurance claim that I have been struggling with for at least 3 weeks now, send numerous emails, called numerous times, been made promises that Supervisors would call me back, and when calling back myself, the mysteries consultant who has been helping me, has disappeared, and is non excistant.

My cellphone was ******. I reported it to customer care, who locked to phone as well as the sim card. I went to the police station and got a affidavit as requested. I did the online claim, as I hate going to Vodacom shop. There after I could not get hold of the insurance company to follow up with the claim.

I talked to Vodacom customer care, who gave alternative email address to request a call back. (DID not work either) I phoned back a few days after sending 2 seperate mails, and talked to consultant who promised to assist me, but her manager was in constant meetings, and did not respond to emails. I was finally phoned back on 22.02.2019, by the sales consultant only known as Cindy, who promised me that a senior personal will call me on Monday to sort out my claim. I phoned back on Tuesday and this Cindy does not work in customer care? I spoke to a consultant whose supervisor would have called me back the same day.

Today is 28.02.2019, no call back received, I send another email, to who nobody has responded to as yet.