Furious customer!

Good day

I need urgent feedback!

In January I phoned vodacom to cancel my data contract, the *********** lady that I spoke to never did the cancellation, which I only found out later.

During February vodacom phoned me with a special where I can get 5 gig plus 100mb of data for only R65, which I then said yes to.

At the end of February NO DATA was loaded on to my phone, where I then phoned vodacom asking where the data is, only then to find out that the previous contract was never cancelled and that the data was loaded onto that contract.

The lady then redid the cancellation and said to me that the data will be loaded onto my phone at the end of the month, so I checked this month and surprise surprise NO DATA!

I phoned vodacom today, spoke to someone who told me that he can see the issue, he will log it with the 'back office', I have to wait 5 min then the data will be loaded on... I waited an hour and guess what... NO DATA!

I phoned again and spoke to a very arrogant person who made me hang on for 20 minutes only to tell me that he can't authorise the special! What is WRONG WITH YOU???? You deducted in total R130, and I have NOTHING to show for it! I then asked him to put me through to someone else, which never happened.

Do me a favour and go listen to the recordings and then give me feedback!

Because now you are just *****ing money from me every month!!!!

I'm awaiting your response.