LO
LAUREN O
1 reviews | Active since Sept 2009
29 Nov 2023, 19:36
Furious Customer
Could you please REMOVE the voucher advance from both my accounts. I've asked for it to be removed but then it was added again when you've increased your fees.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Nov 2023, 08:06 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Nov 2023, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LO
LAUREN O's updateReviewer Update
17 Dec 2023, 11:39Resolved?!? It hasn't been resolved. That voucher advance is still showing on my account. So clearly it hasn't been reaolved. Could you please remove it from both my accounts, or make both of them R0.00 as my one number.
LO
LAUREN O's update17 Dec 2023, 11:39
Reviewer Update
Resolved?!? It hasn't been resolved. That voucher advance is still showing on my account. So clearly it hasn't been reaolved. Could you please remove it from both my accounts, or make both of them R0.00 as my one number.