FURIOUS CUSTOMER

The neighborhood is experiencing numerous fiber issues and this is due to the poor quality of material used at the Vodacom manhole etc... I have logged a fault for my home and the network has been due to this reason. the manhole cover is broken some of the neighbors don't even have covers and make matters worse there is too much of debri, water and wires etc all kept untidy .

My question is , is this what we pay for ?

Please can someone give us feedback.....