PS
Puleng S
1 reviews | Active since Jun 2020
07 Jun 2025, 12:38
Furious client mxm
Vodacom charged me ridiculous premiums I don't even know what is it for,they blocked the sim card, Vodacom staff told me for me to keep number I should be charged R28 but I found myself being charged R160,I will not recommend Vodacom to anyone.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
09 Jun 2025, 07:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2025, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jun 2025, 12:55Dear Puleng
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we can identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. A credit has been administered as discussed and the reference number is ***.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we can identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. A credit has been administered as discussed and the reference number is ***.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2025, 12:55
Official
Dear Puleng
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we can identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. A credit has been administered as discussed and the reference number is ***.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we can identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. A credit has been administered as discussed and the reference number is ***.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,
PS
Puleng S's updateReviewer Update
10 Jun 2025, 12:24Can I get a response
PS
Puleng S's update10 Jun 2025, 12:24
Reviewer Update
Can I get a response
Vodacom's replyOfficial
10 Jun 2025, 15:24Dear Puleng
Kindly be advised that a credit of R1800 has been administered to your account as discussed. You are [however] liable for the difference as can be seen in your statement.
In addition, an account statement has been sent via email for your perusal.
Regards
Kind regards
Vodacom Consumer Website Team
Kindly be advised that a credit of R1800 has been administered to your account as discussed. You are [however] liable for the difference as can be seen in your statement.
In addition, an account statement has been sent via email for your perusal.
Regards
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jun 2025, 15:24
Official
Dear Puleng
Kindly be advised that a credit of R1800 has been administered to your account as discussed. You are [however] liable for the difference as can be seen in your statement.
In addition, an account statement has been sent via email for your perusal.
Regards
Kind regards
Vodacom Consumer Website Team
Kindly be advised that a credit of R1800 has been administered to your account as discussed. You are [however] liable for the difference as can be seen in your statement.
In addition, an account statement has been sent via email for your perusal.
Regards
Kind regards
Vodacom Consumer Website Team
Best regards,
PS
Puleng S's updateReviewer Update
10 Jun 2025, 15:46Can the person,who called me yesterday,to give me a call again,I don't understand whats written in the statement
PS
Puleng S's update10 Jun 2025, 15:46
Reviewer Update
Can the person,who called me yesterday,to give me a call again,I don't understand whats written in the statement