Furious at the ABSOLUTE lack of service from Vodacom staff

Good day

I would like to express my frustration and dissatisfaction received from all of your Vodacom staff (both via call centers and retail/physical stores) who have failed to assist me in purchasing a phone online.

All I wanted to do was purchase the following phone in cash:

Samsung Galaxy A32 LTE (BLUE)

I have attached a screenshot for your viewing, the price is advertised for R4 199, but the physical stores are selling the same phone for R 4999.

I cannot comprehend that an institution of your stature has yet again failed to meet a simple customer expectation, adding to this, I have been battling to receive assistance for over 3 days this week.

I needed this phone as a gift for my mother but unfortunately, even being a customer with you since 2009, retaining 2 active contracts and receiving this sub-standard service is unbelievable and completely unacceptable.

I do EXPECT a response to this email given my unfair and mistreated position and will ensure that I receive the phone I want for the advertised price of R 4199 and color (BLUE) of my choice.