Furious and Frustrated After 15 Years with Vodacom

I’m writing this out of complete frustration and anger. I’ve been a loyal Vodacom customer for over 15 years, but the level of service and treatment I’ve received recently is beyond disappointing — it’s insulting.

I have insurance with Vodacom on my previous phone, the iPhone 11, and I’ve been paying for it consistently for the past 3 years. I recently upgraded to an iPhone 12 Pro Max and contacted Vodacom to update my insurance cover — only to be told I can’t change the cover because the iPhone 12 Pro Max is “discontinued.”

This is outrageous. How is it acceptable for Vodacom to continue deducting insurance premiums for a phone that is also DISCONTINUED, but refuse to insure the device I currently rely on every day? It’s not only illogical — it’s *********.

I feel completely disrespected and taken for granted as a customer. After 15 years of loyalty, this is the treatment I receive?

I am done. I will be canceling all four of my Vodacom contracts as soon as they due for cancelation. Clearly, Vodacom does not value or care about its long-standing customers. I expected better — and I deserve better.