FURIOUS!!

This is actually pathetic. I get put through from person to person, and no one can help me to bring my profile back up. A R100 dispute now causing me to have a lower profile. A R100 that was an error on Vodacom side for deducting it from my bank account for which they had NO AUTHORISATION, no notification was given or adding of this amount being added to my monthly invoice!!! My account was paid every month via EFT as usual and this R100 is now an issue caused FOR me by freaking VODACOM!!! Now they telling me THAT I have to wait again another 6 months to review my profile after my profile was paid for the last 8 months, but all they are seeing is 3 months of debit orders not going through. Debit orders which is NOT MY FAULT!!! No - one seems to understand this matter!! I need to be contacted by someone that can actually fix this fault of THEIRS. I am NOT phoning up and down again, holding for hours at a time, I also have a job to do! So whenever someone from Vodacom actually knows what their job is and how to do it, they can contact me! You can contact me on *** or [Email Removed]