furious

About 4 to 6 months ago I did a change of ownership on my vodacom cellphone contract at the vodacom westgate. With all necessary documents like copy of my id book and bank statements. On the first of july I asked vodacom for statements of my account. I received my statements to see they still have the old owners details on them. I requested for them to be corrected. And I get asked for a faxed copy of my id. I explained that I do not have the time and do not work infront of a computer. Neither do I own one. And why was this not done when I did the change of ownership.its 4 to 6 months later. I spoke to a manager about this he explained the copy of the id is not necessary. I was pleased to hear that. I find out today the request was is on hold because they need a copy of my id. After I explained this to them. If everything was done properly when I did the change of ownership we wouldnt have this problem rite now. I feel as if I should change my service provider as I could pay less with mtn or cellc. I stuck with vodacom because I always thought they were up to scratch. Guess I was wrong. And you never know who to call. Extremely unhappy.