Furious

I realised that my cellphone contract had ********** activities happening on it without my consent and even my knowledge of having certain devices which i did not have! Vodacom then cancelled the contract due to ***** however they charged me with the penalty fee for the cancelation of the contract but it was not by choice it was due to ***** so i should not be charged! I questioned it and vodacom ensured to fix the invoice due in may and then they withdrew all of the money for the ***** as the account was not rectified now i am struggling to get the money back! I am asking vodacom to repay me and they said i need to contact my bank to reverse the debit order which i did and then FNBs system was down after i held on for 40min for someone to pick up the phone and they said to call back in a half an hour again and i said you cant be serious and i ask vodacom yo please repay me as they are making their problem mine and have not received any payment or any news as yet!!!!!!!