1 reviews | Active since Jun 2016

13 Mar 2021, 09:48

Furious

I sent My phone in for a repair under warranty for a sim slot not reading . A few days later I got a quote of R2300 to fix or get a refurbished phone . Nothing was broken on sim slot . I declined after trying to get a manager and not one person called me back after many hours of trying to reach a manager . Took almost three weeks to get phone back to Tygervalley branch after going every time being told it not there yet. Finally Friday 12th went in again to be told it not there and then Miraculously the phone appears after a fight . Last Night I put phone on charge and it wont charge or go on . Trying to call and no one answers ***. My phone went in for a minor repair now totally wont go on . VODACOM BROKE MY PHONE AND I WANT THIS SORTED AND A CALL IMMEDIATELY .

0
Replies (1)
Vodacom
Vodacom's reply13 Mar 2021, 16:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team