Funds Not Received

I am still waiting for funds since the 19 May 2023, i have done all they have requested but not getting a reason as to why I have not received these funds if they were released on the 3 June 2023. There is no explaination, I keep getting escalated but not getting response from the accounts department. The frustrating partis that i keep calling every day to no success. This is irritating as my business is running at a loss.