Funds Incorrectly debited - 4 MONTHS AND NO CLOSURE. OVER 50 Consultants spoken to and ALL USELESS.

<p>I am extremely shocked on how Vodacom can hire so many clueless people in their Customer care division. I am not even exaggerating, I made over 50 calls and spoken to over 50 consultants even Team leaders, supervisors and they ALL are either lost and/or promised that this matter will be resolved. </p> <p>Here goes my story, I cancelled my contract in December 2016, my contract would have expired in January 2017. I phoned in in February just to make sure that the contract really got cancelled, guess what it didn't. I then went through the process in February to cancel my contract, guess what it didn't. They then debited my accounted which I requested for this to be refunded. This is where ALL hell broke loose, these employees of Vodacom kept on transferring me to different departments plus confirmed that all is sorted. We are now in May 2017 and my funds have not been reversed. I have reference numbers from Vodacom that when the consultants check on their system, it does not exist. I even got a follow up sms saying that my matter has been escalted to a support specialist to resolve and these consultants are clueless.</p> <p>A few times these consultants laughed and mocked at me. They even spoke in IsiZulu which I understand and they made fun at my request for my funds to be reversed.</p> <p> </p> <p>This is sad that a big organisation like Vodacom has to run in this manner. I've been a loyal Vodacom customer for many years and to now receive pathetic service like this is extremely shocking. Normally one would continuosly improve the way you work but you guys are going backwards.</p> <p> </p> <p>Hopefully someone reads this!!!!!!!!!!!!</p>