SA
Swart A

1 reviews | Active since Oct 2020

17 Nov 2021, 12:41

Funds deducted from Bank account - NO DATA received / REQUEST A REFUND

I purchased data (5GB + 5GB for 7 days) on the Vodacom App on 27 October'21. The first purchase E*** @ 13:11 stated Failed and the second purchase E*** stated Awaiting bundle allocation. Both the R 159 x 2 = R318 went of my bank account but I received NO DATA. I reported this to the Vodacom shop in Riverside with reference S5-JUW2D-DUCQF. I DO NOT WANT the data anymore as I purchased 2GB on FNB App - I REQUEST A REFUND on my bank account

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Replies (1)
Vodacom
Vodacom's reply17 Nov 2021, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team