Fuming from the ears!

Frustrated beyond belief! It’s now a month since I contacted Vodacom for the first time regarding a cancellation of two of our contracts. Was told there would be a hefty fine to cancel these two contracts since upgrades (renewed contracts) were done recently. I informed them that they were mistaking, that we only migrated existing contracts. They promised to provide recorded voice instructions to prove their claims. To date nothing has been provided! Needless to say, it seems like they have no evidence to back up their claims. My fourth call to Vodacom to get this sorted, I insisted to speak to a supervisor, who promised to get us the requested proof. Her name: Thato Khoale. No joy! No answer, no resolve. What on earth do we do now? Cancel our debitorder and then get disconnected?? Fuming from the ears about this non-chalant attitude of a company such as Vodacom.