Fuming customer!

Vodacom, your customer service is utterly putrid!! I've logged a SR in February for a relocation of my fibre, today 7th April, I have still not received any update as to when the installation will take place. I was being helped by a backoffice agent name Bianca who said that the relocation has been sent for scheduling yet after calling your customer service today I'm told that because there's an existing fibre line on the property mine cannot be installed. Why is this the first time I'm hearing about this!? I'm a loyal customer that has been with vodacom for almost 10 years! I've had to spend extra money on data every day because I don't have my fibre that is needed for work!! So I'm losing out double where vodacom just makes their money with absolutely no regard to their customers.