FUMING AND DISGUSTED

since end of last year vodacom has been adding costs to my account as they feel they want to

finally my contracts came up for renewal, but I asked for them to be cancelled 13.9.2017, not to my surprise this wasn't done

my balance on my account was R727 friday last week, yesterday R1087, today R1800, and to put the cherry on the cake, they just go and bar my line

i have been going through this with vodacom EVERY SINGLE MONTH FOR OVER 6MONTHS and i am now at my wits end

when you phone the consultants all they can do is read their screen , cannot answer due to lack of expertise

so i called in just now to have this "misunderstanding" cleared up , after over 10 minutes on the phone, the lady (i'd rather not post her name) tells me her manager is not allowed to phone me i must hold, of course by now i did use swear words, as i've been going through this for over 6 months. so i tell her i will report her if she keeps interrupting me and not listening to me, so she continues her lines as per her screen, so i say to her I will hold or her manager. what does she do, she cuts my call

neverthmind that i've been doing this for 6/7 months and managers always call me back.

so now I would everyone to know what I've been having to go through in the past few months

so end of the day, i now need to just pay the DOUBLE AMOUNT because they say so otherwise my services won't be acitvated

and after asking for cancellation of my one number since June, this has still not been cancelled and i am still waiting for my refund, which I will probably never see

my other number was supposed to be cancelled as of 1.10.2017, not cancelled, now I need to phone the accounts for them to fix the outstanding balance, then phone refunds for money owing to me and then phone retentions department as my contracts were not cancelled due to vodacom AGAIN FAILING TO FOLLOW INSTRUCTIONS

I AM OVER VODACOM , THEIR DISHONESTY AND THEIR UNEDUCATED STAFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!