Full Disclosure of Terms and Conditions on Contract Upgrade.

Item: Vodacom
Rating: 1
Author: Felicity H

Prompted by Vodacom to upgrade the contract. Which I did. Provided with a quote of the new contract value and contract upgraded to 29 December 2021. This process made no mention of a handset installment that still active till 1 June 2020. Vodacom should have ensured that in full disclosure that this would be included in the upgrade quote to clarify total cost to me the client. I would not have upgraded my contract otherwise, especially due to my previous account issues with Vodacom.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Mar 2020, 16:07

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Mar 2020, 16:07

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Felicity H's updateReviewer Update

08 Mar 2020, 02:58

Still awaiting contact from Vodacom.

Felicity H's update08 Mar 2020, 02:58

Reviewer Update

Still awaiting contact from Vodacom.