1 reviews | Active since May 2012
Full contract package offering not communicated
<p>I purchased a Samsung S8+ from the vodacom lakeside mall on the 7th of July 2017. I was not advised of the total package offering (could add the Samsung dex station for an additional R29pm,) neither did I see the Vodacom catalogue. after seeing the adverti*****t of the latest catalogue, I feel disappointed that this offer was not communicated to me as I would like to have had it added to my contract. I have contacted the store and the manager had advised that they cannot assist. I feel that this is unfair and my contract is only effective 1 August. Being a loyal customer of Vodacom for many years with numerous contracts, I would have appreciated some assistance to resolve this matter. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Kalvin
As discussed, feedback has been provided.
Regards,
RJ
Dear Kalvin
As discussed, feedback has been provided.
Regards,
RJ
