KM
Kalvin M

1 reviews | Active since May 2012

31 Jul 2017, 09:59

Full contract package offering not communicated

<p>I purchased a Samsung S8+ from the vodacom lakeside mall on the 7th of July 2017. I was not advised of the total package offering (could add the Samsung dex station for an additional R29pm,) neither did I see the Vodacom catalogue. after seeing the adverti*****t of the latest catalogue, I feel disappointed that this offer was not communicated to me as I would like to have had it added to my contract. I have contacted the store and the manager had advised that they cannot assist. I feel that this is unfair and my contract is only effective 1 August. Being a loyal customer of Vodacom for many years with numerous contracts, I would have appreciated some assistance to resolve this matter. </p>

0
Replies (2)
Vodacom
Vodacom's reply31 Jul 2017, 10:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Aug 2017, 10:54
Official

Dear Kalvin

As discussed, feedback has been provided.

Regards,

RJ