DVDM
Dharsha Van Der Merwe

1 reviews | Active since Oct 2017

08 Oct 2018, 10:07

"Full Admin Locked" Bad service from Vodacom

Hi... I would like report bad service from Vodacom side pertaining to me receiving an sms notification of a "Full Admin Lock" on my phone number. I have a debit order so arrears is not valid and furthermore I have since read that this could also mean that my phone number has been reported ******. I would like some service please and for this matter to be cleared up immediately.

0
Replies (2)
Vodacom
Vodacom's reply08 Oct 2018, 11:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Oct 2018, 11:25
Official

Dear Dharsha

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further

Vodacom Consumer Website Team